Frequently Asked Questions
Everything you need to know about your Ramy Brook experience.
What is your return policy?
We accept returns on unworn, unwashed, and unaltered merchandise with original tags attached within 30 days of the purchase date.
When will my order ship?
Orders typically process within 1-2 business days. Standard shipping usually arrives within 3-7 business days, while expedited options are available at checkout.
How do I determine my size?
Each product page includes a detailed size guide. Generally, Ramy Brook designs follow contemporary sizing; if you are between sizes, we recommend sizing up for a more relaxed fit.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our customer service team within one hour of placement to request any modifications.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Afterpay for interest-free installments.